Contact Us
At Jassims, we're dedicated to making every part of your shopping experience as effortless and enjoyable as wearing the jewelry you love. Whether you're searching for the perfect necklace, a meaningful bracelet, or a pair of earrings to complete your look, we're here to support you at every step.
If you have any questions about our collections, need help with an order, or require after-purchase support, our customer care team is always happy to assist. We value clear communication, thoughtful service, and a smooth shopping experience for every customer.
Get in Touch
Email: jassimsofficial@hotmail.com
Phone: +1 515 491 5082
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
We aim to respond to all email inquiries within 24–48 business hours. Messages received outside business hours, on weekends, or during public holidays will be answered on the next working day. We appreciate your patience and will respond as quickly as possible.
Business Address
Jassims
5416 Cody Drive
West Des Moines, Iowa
United States
Please note that this address is for business correspondence only and is not a return address. For returns or exchanges, please get in touch with our customer support team first. We will provide the correct return instructions once your request has been approved.
How We Can Help
Our customer service team is available to assist you with:
- Order status and shipping tracking inquiries
- Product questions about necklaces, bracelets, and earrings
- Shipping and delivery support
- Return, exchange, and refund requests
- Damaged, defective, or incorrect item issues
- General shopping assistance and product recommendations
If you're contacting us about an existing order, please include your order number, the email used at checkout, and a brief description of your request. If applicable, photos of the product or its packaging will help us resolve your issue more quickly.
We Value Every Customer
Jewelry is more than an accessory; it represents moments, memories, and personal expression. At Jassims, we are committed to providing consistent, reliable, and thoughtful support before, during, and after your purchase.
Your feedback helps us improve our collections and customer experience. Whether it's a question, suggestion, or shared experience, we'd love to hear from you.
Thank you for choosing Jassims. We look forward to assisting you in finding jewelry you'll love to wear for years to come.