Shipping Policy

At Jassims, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer. Each piece of jewelry, including our necklaces, bracelets, and earrings, is carefully handled and packaged to ensure it arrives safely and in excellent condition.

This Shipping Policy outlines how we process orders, estimated delivery timelines, shipping methods, and important information regarding international shipments.

Order Processing

All orders are processed within 1–3 business days after payment is successfully confirmed.

Processing includes order verification, quality checks, packaging, and handover to our shipping carriers. Once your order has been shipped, you will receive a confirmation email with tracking details.

Please note:

Orders placed on weekends or public holidays will begin processing on the next business day.

During high-volume periods such as sales events, holidays, or new product launches, processing may take slightly longer than usual.

If there are any issues with your order, we may contact you for verification before shipping.

Shipping Timeframes

After processing, estimated delivery times are as follows:

  • United States: 7–14 business days
  • Canada: 8–15 business days
  • United Kingdom: 7–15 business days
  • Europe: 8–18 business days
  • Australia & New Zealand: 8–18 business days
  • Asia: 7–18 business days
  • Other International Regions: 10–25 business days

These timeframes are estimates only and may vary depending on destination, customs processing, and local carrier conditions.

Shipping Methods & Carriers

We work with trusted international logistics providers and local postal services to ensure efficient and secure delivery.

Depending on your destination, your order may be handled by multiple carriers during transit. Once shipped, your package will be assigned a tracking number that allows you to monitor its progress from dispatch to delivery.

Tracking updates may take 24–72 hours to appear after shipment.

Shipping Fees

Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method.

Occasionally, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website or during checkout.

Shipping fees are non-refundable once the order has been dispatched.

Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, or VAT may be applied by your local customs authority upon arrival.

These charges are not included in the item price or shipping cost and are the customer's responsibility.

Jassims has no control over these fees and cannot predict their amount. We recommend contacting your local customs office for more information before placing an order.

If a package is refused due to customs charges, the customer will be responsible for any return shipping costs or related fees.

Order Tracking

Once your order is shipped, you will receive an email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become active.

If your tracking number does not update immediately, this is normal and usually due to carrier system delays.

You may track your order at any time using the provided link.

Shipping Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:

  • Customs clearance delays
  • Carrier or logistics disruptions
  • Severe weather conditions
  • Peak seasonal order volumes
  • Local postal service delays

If your order is significantly delayed beyond the estimated timeframe, please get in touch with our support team, and we will assist in investigating the issue with the carrier.

Incorrect or Incomplete Address

Customers are responsible for ensuring that all shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please get in touch with us immediately. Once an order has been shipped, we may not be able to modify the address.

If a package is returned due to an incorrect address, reshipping fees may apply.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please follow these steps:

  • Check around your delivery location and with neighbors
  • Contact your local carrier or postal service
  • Verify the shipping address provided at checkout

If the issue remains unresolved, please get in touch with us within a reasonable timeframe so we can assist you in investigating the matter with the carrier.

Jassims is not responsible for lost or stolen packages that have been marked as successfully delivered.

Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability or incorrect delivery information, the carrier may:

  • Attempt redelivery
  • Hold the package at a local facility
  • Return the package to the sender

Any costs associated with reshipping or return handling may be the customer's responsibility.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please get in touch with us:

Email: jassimsofficial@hotmail.com
Phone: +1 515 491 5082

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours.