Return Policy

At Jassims, we want you to feel completely confident when shopping with us. Each piece of jewelry, including necklaces, bracelets, and earrings, is carefully designed and inspected before shipping. However, if you are not fully satisfied with your order, we offer a clear and structured return process.

This policy explains eligibility, step-by-step return instructions, refunds, and important conditions.

Return Eligibility

To qualify for a return:

• Return request must be made within 14 days of delivery
  
• Items must be unworn, unused, and in original condition
  
• Original packaging, tags, and protective materials must be included
  
• Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

For hygiene reasons, earrings may be subject to additional inspection and may not be eligible if opened or used, depending on condition.

Non-Returnable Items

We do not accept returns for:

• Final sale or promotional clearance items (if applicable)
  
• Items that show signs of wear, damage, or alteration
  
• Items returned without original packaging or components
  
• Items returned without prior authorization

How to Return Your Item

To ensure your return is processed correctly, please follow the steps below:

Step 1: Contact Us

Email our customer service team at:

jassimsofficial@hotmail.com

Please include:

• Order number
  
• Reason for return
  
• Clear photos of the item (if damaged or defective)
  
• Your full name and contact information

Step 2: Wait for Return Approval

Once we receive your request, our team will review it within 1–3 business days.

If your return is approved, we will send you:

• Return authorization confirmation
  
• Return instructions
  
• Return shipping address

Please do not send any items back before receiving approval.

Step 3: Prepare Your Package

Carefully package the item to ensure it is protected during transit.

Make sure to include:

• Original product
  
• Original box and packaging
  
• Any included accessories or cards

We recommend using a secure padded envelope or box to prevent damage during shipping.

Step 4: Ship Your Return

Send your return using a trackable shipping method.
We strongly recommend:

• Using a tracking number
  
• Keeping your shipping receipt

Jassims is not responsible for lost return packages.

Step 5: Confirm Return Delivery

Once your return arrives at our warehouse, we will inspect the item within 3–5 business days.

You will receive an email confirmation once the inspection is completed.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  
• Shipping fees are non-refundable
  
• If a return label is provided (in special cases), return shipping costs may be deducted from the refund

Refunds

Once your return is approved after inspection:

• Refunds will be issued to your original payment method
  
• Processing time is typically 5–10 business days, depending on your bank or payment provider
  
• Original shipping fees are non-refundable
  
• Customs duties and taxes are non-refundable

If you do not receive your refund within the expected time, please contact your bank before reaching out to us.

Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item:

Please get in touch with us within 48 hours of delivery and include photos of the item and packaging.

After verification, we will offer one of the following:

• Replacement item
  
• Full or partial refund
  
• Store credit (if applicable and agreed upon)

Exchanges

We do not offer direct exchanges.

If you wish to exchange an item, please:

• Return the original item following this policy
  
• Place a new order separately once your return is approved

Order Cancellation

Orders can only be canceled before shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow the return process after delivery.

Late or Missing Refunds

If your refund has not been received:

• Check your bank account again
  
• Contact your credit card provider
  
• Contact your bank for processing delays

If the issue persists, please get in touch with us.

Contact Us

For any return or refund questions, please get in touch with us:

Email: jassimsofficial@hotmail.com
Phone: +1 515 491 5082

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

We aim to respond within 24–48 business hours.